CLAIMS AND RETURN It is the customer's responsibility to inspect shipments of goods upon arrival for correct quality, description, shortages and any damage that may have occurred in transit. Claims must be made in writing or by telephone to the Lupit Pole sales department at sales@lupitpole.com within 3 days of receipt of the goods or 15 days of the invoice date if the goods have been lost in transit. Complaints due to alleged defects, shortages or non-delivery do not entitle the customer to withhold payments and do not give the customer the right to offset/set off payments to Lupit Pole. Upon receipt of the package, please inspect the outside of the package for any damage. And please make an invoice on the delivery bill before signing it and after sending it to Lupit Pole at info@lupitpole.com. If the contents are damaged after you open the package and there is no damage on the outside of the package, please also note this on the delivery bill and contact Lupit Pole at info@lupitpole.com Damage may occur during shipping. Lupit Pole will not cover packaging and shipping costs for customer returns unless you receive a refund after the warranty claim has been resolved. Proof of return (registered mail or similar) should be retained as a refund or exchange cannot be issued until the merchandise is received. Any claim against Lupit Pole arising out of the condition or quality of the products must be made in writing to Lupit Pole within ten (15) days of delivery/shipment of the goods and merchandise; failure to make such a claim within such ten (15) day period shall constitute a waiver of the claim. Friendly Note Upon receipt of the package, please inspect the outside of the package for any damage. Please note this on the delivery bill before signing it and after contacting Lupit Pole at info@lupitpole.com We would also like to point out that Lupit pole is not responsible for delays or different delivery methods by the carrier when leaving our warehouse. The buyer must track the order and verify if the order was delivered to their address or to a package shop. If the order was delivered to a package shop, please contact the local courier who shipped the order for further instructions. It is not our responsibility to track the order or contact the local couriers. If the order was unclaimed or refused, customers are responsible for shipping and handling charges both ways. Buyer has a 15 calendar day return policy from the date you received the item. To be eligible for a return, your item must be unused and in the same condition in which you received it. The item must be in its original packaging. The item must be accompanied by a receipt or proof of purchase. If the return is approved, the buyer must pay the shipping costs.